Who are we?

SmartAction exists to advance the AI movement, bridging the gap between what is, and what can be. We are a fully remote company of ~70 people that provides AI-powered virtual agents as a service to more than 100 leading brands across 12 industries. We are headquartered in Dallas/Fort-Worth, TX. Our company is continuing to grow its proprietary products and feature sets while leveraging best-of-breed technologies to deliver efficient, scalable solutions to our clients and their end customers. This is an excellent career opportunity for a professional with an entrepreneurial mindset and good interpersonal skills.

Responsibilities

We’re looking for a full-time designer in voice user interface (VUI), Webchat, and SMS, who is excited about conversational experiences and understands how product design works to achieve business objectives. The ideal candidate for this role embraces challenges and inspires new ways of thinking within their work and across the team.


  • Own every stage of the conversation design process, from research and design mapping to script writing and bot testing across SmartAction’s portfolio of clients
  • Design intuitive and adaptive user journeys for multiple voice experiences and chatbots
  • Collaborate with Product Managers and other partners to guide the user experience of an AI product from conception until launch (and then come back and make improvements)
  • Use data and user insights to optimize existing conversational flows
  • Document standards, frameworks, and processes for Conversation Design
  • Balance multiple projects at once, while prioritizing your tasks and meeting tight deadlines

Preferred Experience:

  • Excellent writing skills and consistent record of writing in different styles and tones on behalf of a brand
  • 2+ years of experience crafting conversational experiences for AI channels
  • Portfolio featuring examples of conversational experiences
  • Validated experience contributing to design for products in a cross-functional environment
  • Knowledge of how qualitative and quantitative research can improve your designs
  • Confirmed organizational and interpersonal skills
  • Ability to independently lead multiple tasks in a fast-paced, multifaceted environment
  • Bachelor’s Degree from an accredited 4-year college or university

The ideal candidate has:

  • Knowledge of and experience with natural language processing
  • Degree in Linguistics, English, Journalism, or Screenwriting

The candidate must be eligible to work in the US. We do not provide sponsorship for employment visas.


Are you the person we are looking for?
SmartAction is looking for people to join our culture who exemplify Grit, are Unconventional, can be Audacious, and have Curiosity. If you are a driven, experienced senior graphic web designer who represents these core values and is not afraid to roll up their sleeves and take initiative, you might be the person we are looking for. We are happy to provide a competitive benefit package to our full-time employees, including unlimited PTO, Health, Vision and Dental insurance, 401K, generous paid holidays, stock options, employee recognition awards, active (remote) social events, casual work environment, flexible working arrangements and more.