Who are we?
SmartAction exists to advance the AI movement, bridging the gap between what is, and what can be. We are a fully remote company that provides AI-powered virtual agents as a service to more than 100 leading brands across 12 industries. We are headquartered in Dallas/Fort-Worth, TX.
Our company is continuing to grow its proprietary products and feature sets while leveraging best-of-breed technologies to deliver efficient, scalable solutions to our clients and their end customers. This is an excellent career opportunity for a professional with an entrepreneurial mindset and good interpersonal skills.
The Technical Account Manager Lead is a technical, and analytical individual who will be responsible for the health and continual improvement of SmartAction’s customer applications. The TAM Lead is a paragon of Service Excellence, a strong leader, and focused on driving the Technical Account Management team to success. They are also focused on ensuring resolution of application issues and meeting with their clients on a regular basis to review application performance and any in-flight work aimed at improving the application. As part of the Operations team, the TAM Lead will work closely with the other TAMs and the Project Management and Support Leads to ensure we are delighting and fully optimizing the potential of our client’s applications.
More specifically, the TAM will:
The ideal candidate will possess a record of accomplishment with proven business orientation. In addition, the ideal candidate will have:
Ideally, you will also have/be:
The candidate must be eligible to work in the US. We do not provide sponsorship for employment visas.
Are you the person we are looking for?
SmartAction is looking for people to join our culture who exemplify Grit, are Unconventional, can be Audacious, and have Curiosity. If you are a driven individual who represents these core values and is not afraid to roll up their sleeves and take initiative, you might be the person we are looking for.
We are happy to provide a competitive benefits package to our full-time employees, including unlimited PTO, Health, Vision, and Dental insurance, 401K, generous paid holidays, stock options, employee recognition awards, active (remote) social events, casual work environment, flexible working arrangements and more.