Who are we?

SmartAction exists to advance the AI movement, bridging the gap between what is, and what can be. We are a fully remote company of ~50 people that provides AI-powered virtual agents as a service to more than 100 leading brands across 12 industries. We are headquartered in Dallas/Fort-Worth, TX.

Our company is continuing to grow its proprietary products and feature sets while leveraging best-of-breed technologies to deliver efficient, scalable solutions to our clients and their end customers. This is an excellent career opportunity for a professional with an entrepreneurial mindset and good interpersonal skills.

Responsibilities

  • Help manage equipment in two data centers, including network infrastructure, servers, and software
  • Help manage cloud infrastructure in AWS and Azure
  • Identify and resolve security issues through monitoring, penetration testing, and self-audits of company processes and procedures.
  • Help administer network monitoring system, alerting, log management, and other IT systems
  • Help maintain PCI/SOC compliance, HIPAA compliance, and other security/compliance standards/audits as needed
  • Identify and resolve scalability issues through monitoring, stress testing, and capacity planning
  • Identify cloud best practices and create plans to implement them in the environment
  • Develop and maintain documentation
  • Help identify and resolve scalability bottlenecks and critical failure points to ensure continuous performance and availability as the company grows
  • Work with IT engineering to develop and deploy new or improved infrastructure components
  • On Call shift during the month

Qualifications/Required Experience

  • Veam
  • 3+ years of experience in server hardware and system administration in a mixed Windows/Linux production environment
  • 3+ years of network architecture and management including IP routers, switches, and firewalls in a high availability production environment.
  • 5+ years of experience supporting 24/7/365 high-availability environments
  • Ability to work flexible hours when needed

You should have technical proficiencies in most of these:

  • Veeam backup, restore, and data management
  • Good knowledge of Windows/Linux systems administration, as well as Active Directory
  • Working knowledge of all the latest security best practices
  • Deep knowledge of VMware.
  • PowerShell and/or Bash/Python/Perl scripting
  • Experience in cloud extensions and/or transitions to AWS or Azure
  • Working knowledge of IP networking, including routing protocols (OSPF, BGP), firewall and switch configuration, IPSec VPNs, MPLS, etc.
  • Experience managing one or more network monitoring systems such as Site24x7, Splunk Cloud.
  • Working knowledge of IT security protocols and technologies such as PKI
  • Familiarity with IT security best practices and standards such as PCI and SOC
  • Experience with storage and backup technologies such as iSCSI SAN, HPE Nimble and Veeam

The candidate must be eligible to work in the US. We do not provide sponsorship for employment visas.

*While this position is considered remote, there will be occasions when it is necessary to work in our datacenter, located next to Los Angeles International Airport. Candidates should reside within driving distance of LAX.

Are you the person we are looking for?


SmartAction is looking for people to join our culture who exemplify Grit, are Unconventional, can be Audacious, and have Curiosity. If you are a driven individual who represents these core values and is not afraid to roll up their sleeves and take initiative, you might be the person we are looking for.

We are happy to provide a competitive benefit package to our full-time employees, including unlimited PTO, Health, Vision and Dental insurance, 401K, generous paid holidays, stock options, employee recognition awards, active (remote) social events, casual work environment, flexible working arrangements and more.