Who are we?

SmartAction exists to advance the AI movement, bridging the gap between what is, and what can be. We are a fully remote company of ~70 people that provides AI-powered virtual agents as a service to more than 100 leading brands across 12 industries. We are headquartered in Dallas/Fort-Worth, TX. Our company is continuing to grow its proprietary products and feature sets while leveraging best-of-breed technologies to deliver efficient, scalable solutions to our clients and their end customers. This is an excellent career opportunity for a professional with an entrepreneurial mindset and good interpersonal skills.


The Product Business Analyst will report to the VP of Product with the objective of writing and translating product requirements into user stories for our vertical products. Duties include:

  • Work with the product team, engineering team, product marketing, and executives across the organization to support all aspects of our product life cycle for our vertical products
  • Build and maintain reports which provide insight into user experiences and business performance
  • Establish product metrics and construct dashboards, helping our team and organization to iterate on product design and make data-driven decisions
  • Work with stakeholders to define and validate the requirements needed to execute on scope
  • Work cross-team to collaborate on requirements as needed
  • Create detailed documentation of technical User Stories

The ideal candidate has:

  • Experience leading software design, build, and maintenance projects
  • 1-3 years of previous work experience in Business Analyst, Prod, Eng, or related role
  • Sharp analytical and problem-solving skills
  • Strong written documentation skills
  • Knowledge of Agile process and principles
  • Strong communication and presentation skills
  • Excellent organizational and time management skills
  • Attention to details
  • Bachelor's degree or higher
  • Ability to communicate effectively with international teams
  • Self-motivation to succeed and grow within the organization
  • Background in Computer Science or Business is a plus
  • Outstanding written and verbal communication skills as well as organizational skills
  • Experience leading daily standups, retrospectives, etc.
  • Able to meet deadlines & document progress

    The candidate must be eligible to work in the US. We do not provide sponsorship for employment visas.

    Are you the person we are looking for?
    SmartAction is looking for people to join our culture who exemplify Grit, are Unconventional, can be Audacious, and have Curiosity. If you are a driven, experienced Solutions Consultant who represents these core values and is not afraid to roll up their sleeves and take initiative, you might be the person we are looking for. We are happy to provide a competitive benefit package to our full-time employees, including unlimited PTO, Health, Vision and Dental insurance, 401K, generous paid holidays, stock options, employee recognition awards, active (remote) social events, casual work environment, flexible working arrangements and more.